Terms of Use

Last updated: 5 August 2026

#Purpose

These terms of use (the "Terms") govern access to and use of the Sphère platform, published by Comunik ("we", "us"), including its web and mobile applications.

Sphère is a professional communication and customer-relationship platform. Depending on the modules subscribed to by the client organisation, it brings together internal messaging, telephony and contact centre, video meetings, email, file sharing, collaborative notes, calendar and activities, contact directory, social messaging channels and reporting tools.

#Definitions

• Publisher: Comunik, publisher and provider of the platform.
• Client: the organisation (company, public body, association) that subscribes and on whose behalf the platform is deployed. Each Client has an isolated workspace, referred to as a "tenant".
• User: the individual to whom the Client grants access — employee, agent, contractor.
• Administrator: the User appointed by the Client to administer its workspace, its users and its settings.
• Content: any data uploaded, transmitted or produced by means of the platform.

#Acceptance

Using the platform constitutes acceptance of these Terms. A User who does not accept them must stop using the platform.

These Terms sit alongside the subscription agreement entered into between the Publisher and the Client. In the event of a conflict, the subscription agreement prevails on everything concerning service commitments, availability levels, pricing and term.

#Access and accounts

• Accounts are created by the Client or its Administrator; there is no self-service sign-up.
• Each User is responsible for keeping their credentials confidential and for actions carried out from their account.
• An account is personal. Sharing credentials between several people is prohibited.
• Users must inform their Administrator or the Publisher without delay of any unauthorised use of their account.
• Multi-factor authentication is available and its activation is recommended; the Client may make it mandatory.

#Acceptable use

Users undertake not to:

• transmit unlawful, defamatory, hateful or harassing content, or content infringing the rights of others;
• use the platform for unsolicited bulk messaging, abusive canvassing, or any practice contrary to the rules of carriers and third-party platforms;
• place calls or send messages in breach of applicable rules on solicitation and caller identity spoofing;
• circumvent technical limitations, quotas, access controls or security measures;
• attempt to access another User's or another tenant's data;
• extract data for purposes other than those for which access was granted;
• disrupt the operation of the service or degrade its availability for other users.

The Publisher may suspend access without notice where maintaining it threatens the security, integrity or availability of the service, or in the event of a serious breach of these Terms. The Client is informed accordingly.

#Content

The Client and its Users retain their rights in their Content. The Client warrants that it holds the necessary rights over what it uploads or publishes.

The Publisher holds only the usage rights strictly necessary to provide the service: hosting, transmitting, indexing for search, backing up and restoring. Content is neither assigned, nor exploited commercially, nor used to train artificial-intelligence models.

The Publisher does not carry out general monitoring of Content. Manifestly unlawful content may be reported to support.comunik@comunikmail.com; reports are handled as promptly as possible.

#Third-party channels and artificial intelligence

Where the Client enables social messaging channels (Facebook, Instagram, WhatsApp and others), use of those channels is additionally subject to the terms of their respective providers. The Client and its Users undertake to comply with them — in particular rules on reply windows, message templates and solicitation. The Publisher may restrict access to a channel whose use would compromise the platform's compliance with the provider concerned.

Where the Client enables artificial-intelligence assistance features, the content required for the requested processing is transmitted to the model provider chosen by the Client. Activation, choice of provider and scope of those features are the Client's responsibility.

#Intellectual property

The platform, its code, interfaces, trademarks and documentation are the property of the Publisher and remain protected. Nothing in these Terms transfers any intellectual-property right to the Client or the User, beyond the right of use granted for the duration of the subscription.

The Publisher's trademarks, logos and graphic elements may not be reproduced without prior written authorisation.

#Availability and changes

The Publisher takes reasonable steps to ensure the availability and continuity of the service. The platform may nevertheless be interrupted for maintenance, updates or incidents.

• Planned work is announced in advance where possible.
• Quantified availability commitments, where they exist, are set out in the subscription agreement.
• Interruptions attributable to a carrier, an internet service provider or a third-party platform are outside the Publisher's control.
• The platform evolves: features may be added, changed or withdrawn. A withdrawal materially affecting an established use is announced to the Client with reasonable notice.

#Mobile applications

The mobile applications are distributed through Apple's App Store and Google Play. Their use is subject, in addition to these Terms, to the terms of the store concerned.

Some features require device permissions (microphone and camera for calls and video meetings, notifications, file access, contacts). These permissions are requested at the point of use and may be withdrawn at any time in the system settings — the corresponding feature then becomes unavailable.

#Liability

To the maximum extent permitted by law:

• the Publisher is not liable for indirect damage, in particular loss of business, loss of revenue, or loss of data attributable to the Client;
• the Publisher's total liability, on all grounds combined, is capped at the amounts paid by the Client for the twelve months preceding the triggering event;
• the Publisher is not liable for Content published by Users, nor for decisions taken on the basis of it;
• the Publisher is not liable for the acts of third-party platforms to which the Client chooses to connect.

None of these limitations applies in the event of wilful misconduct or personal injury.

#Suspension and termination

• The Client terminates its subscription in accordance with the agreement.
• The Administrator may deactivate or delete a User's access at any time.
• The Publisher may suspend or terminate access in the event of a serious breach, after a formal notice that has gone unheeded, save in a security emergency.
• Data deletion and return arrangements are set out in the privacy policy and in the account and data deletion page.
• Provisions which by their nature are intended to survive the end of the relationship — intellectual property, confidentiality, liability, governing law — remain in force.

#Changes to the Terms

The Publisher may amend these Terms. The version in force is the one published at https://legal.comunikcrm.com, dated at the head of the document. Material changes are brought to the Client's attention. Continued use after publication constitutes acceptance.

#Governing law and jurisdiction

These Terms are governed by Tunisian law. Failing an amicable resolution, any dispute falls within the exclusive jurisdiction of the courts of Tunis.

This clause does not deprive a consumer user of the mandatory protections afforded by the law of their habitual residence.

#Contact

• Legal and contractual enquiries: legal@comunikcrm.com
• Support: helpdesk@comunikcrm.com
• Content reports: support.comunik@comunikmail.com
• Website: https://www.comunikcrm.com